frequently asked questions
what is polopan?
polopan is an ai-powered fashion discovery platform that turns visual inspiration into complete, shoppable ensembles. instead of searching endlessly across disjointed stores, you tell or show polopan what you like, and our proprietary outfit intelligence engine curates complete head-to-toe looks tailored to your style, budget, and local weather.
can i shop on polopan from anywhere in the world?
yes! polopan is built for global fashion discovery. our catalog intelligence engine dynamically indexes brands and articles servicing shoppers across 240+ countries and territories (including the US, UK, Europe, Canada, Australia, UAE, India, and beyond). you can toggle between discovering local domestic labels and exploring international cross-border collections delivered straight to your door.
how does purchasing work on polopan?
polopan is a discovery and styling intermediary. when you discover an outfit you love, tapping on any article redirects you directly to the official brand or retailer’s verified storefront to complete your order. you get authentic products shipped straight from the source.
can i see prices in my local currency?
yes. polopan supports real-time multi-currency browsing across global destinations (including USD, EUR, GBP, CAD, AUD, AED, INR, and others). prices are converted using live automated exchange rate feeds for seamless comparison. final transaction amounts and accepted payment methods are governed by the retailer’s checkout.
how do shipping, transit insurance, and customs work?
because all purchases take place directly with the respective third-party retailers, shipping timelines, carrier transit insurance, and delivery logistics are handled directly by the brand you purchase from. for international orders, import duties and customs tariffs depend on whether the merchant ships DDP (Delivered Duty Paid) or DDU (Delivered Duty Unpaid) according to your destination country’s regulations.
who handles returns, exchanges, and refunds?
all order fulfillment, returns, refunds, sizing exchanges, and customer support are managed directly by the retailer from whom the item was purchased under their official store policy. polopan does not warehouse products, collect payment for garments, or process return labels.
does polopan collect or store my payment card details?
never. polopan is a styling intermediary and does not process retail garment checkout transactions. we never request, collect, store, or transmit your credit card numbers, CVVs, or banking credentials. your checkout takes place exclusively within the partner retailer’s secure, PCI-DSS compliant checkout gateway.
how does polopan's ai styling engine work?
unlike generic search engines or text bots, polopan uses custom in-house computer vision, multi-centroid aesthetic embeddings, and outfit synergy models trained specifically on fashion. it understands how garments complement each other in silhouette, color harmony, occasion, and texture—continually refining recommendations as you like, skip, and save looks.
does polopan help me find the right size?
yes. our platform features smart sizing translation across international sizing standards (US, UK, EU, IN, Alpha sizes). we provide algorithmic fit recommendations and size comparability notes to help you choose the right fit across different brand cuts.
is my data private? how do you track referrals?
we take data privacy seriously. polopan operates its own proprietary, in-house first-party attribution infrastructure. we do not use invasive third-party ad network tracking pixels, we do not sell your personal data to data brokers, and we comply with global privacy frameworks including GDPR (EU/UK), CCPA/CPRA (US), and DPDP (India).
will polopan always be free for shoppers?
100% free. we believe everyone deserves access to high-caliber personal styling without paywalls or subscription fees.
if it's free, how do you make money?
we partner with brands and retailers. when you discover an outfit on polopan and make a qualifying purchase on the retailer’s store, they pay us a referral commission through our first-party affiliate integration. this never increases the price you pay—shopper prices, discounts, and promo codes remain identical (or better!).
how do i list my brand or shopify store on polopan?
listing on polopan is seamless. if your store runs on shopify, simply install our free polopan merchant app to sync your active product catalog and enable first-party referral attribution in minutes. there are zero upfront listing fees—we operate strictly on performance.
can i join the mission or collaborate?
we are always looking for visionary talent and creative partners. whether you are an engineer, fashion curator, growth strategist, or content creator looking to build together, our inbox s[at]polopan.com is always open.