Privacy Policy
Last Updated
March 17, 2026
This Privacy Policy describes how Rofoso Consumer Private Limited (“PoloPan”, “we”, “us”, “our”) collects, uses, and discloses personal information when you use our services, including our mobile application, website, Shopify app, and related integrations.
By accessing or using our services, you agree to the collection and use of information as described in this policy.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Last Updated” date. Continued use of our services constitutes acceptance of the revised policy.
Data Collection
We collect personal information through multiple sources:
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Direct submissions: Name, email, account credentials, saved items, swipes, customer support interactions, and user content
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Automatic tracking: Device information, IP address, browser type, and usage data via cookies and similar technologies
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Third-party sources: Marketing and analytics partners
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Permissions-based access: Contact list (for social features, only with your consent)
If you use our Shopify app, we also receive store and order-related data via Shopify APIs and webhooks.
Use of Data
We use your data to:
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Provide and operate our services
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Communicate with you
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Improve product functionality and user experience
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Perform analytics and market research
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Enhance security and prevent fraud
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Support marketing activities
We may also use anonymized and aggregated data for insights shared with brands and partners.
For Shopify merchants, data is used specifically for:
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Conversion tracking
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Reporting
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Billing and usage calculations
Categories of Information Collected
1. Direct Input
Name, email, login credentials, preferences, interaction history, customer support messages, and user-generated content.
2. Automatic Tracking
Device data, IP address, browser type, and activity (such as browsing and swipes).
3. Third-Party Sources
Information from analytics and marketing partners.
4. Permissions-Based Data
Access to your contacts for social features (optional).
5. Anonymized & Aggregated Data
Usage patterns that cannot identify you personally, used for analytics and partnerships.
Shopify App Data (Merchant-Specific)
Overview
If a merchant installs the PoloPan Shopify app, we receive store and order-related information to provide app functionality.
How We Receive Data
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Shopify Admin API access (granted during installation)
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Shopify webhooks (e.g., order events such as
orders/paid)
Minimum Data Processed
We follow strict data minimization and may process:
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Store domain or identifier
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Order ID and order number
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Timestamps
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Order totals and currency
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Line items (IDs, quantities, prices)
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Internal attribution identifiers (e.g., tracking/session IDs)
Data We Do NOT Require
We do not require or intentionally process:
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Customer names
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Email addresses
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Phone numbers
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Physical addresses
(Unless required for support, legal, or compliance reasons)
Purpose of Processing
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Conversion tracking
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Reporting
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Billing and usage calculations
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Troubleshooting and security
Cookies & Tracking Technologies
We use cookies and similar technologies for:
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Analytics
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Functionality
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Marketing
You can control cookies through your browser settings, but disabling them may affect functionality.
Data Sharing
We may share your data with:
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Service providers (hosting, analytics, infrastructure)
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Business partners and affiliates
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Legal authorities when required
We may also share anonymized and aggregated data for market analysis.
For Shopify merchants, limited data may be shared strictly to operate the app.
We do not sell sensitive personal data without consent.
User-Generated Content
Content you post (e.g., reviews or shared content) may be publicly visible.
You grant us a license to use, display, and distribute such content for operating and promoting the service.
Third-Party Links
Our platform may link to third-party retailer websites.
We are not responsible for their privacy practices. Please review their policies before sharing information.
Children’s Privacy
Our services are not intended for children under 13.
We do not knowingly collect data from children.
Security & Data Retention
We implement administrative, technical, and organizational safeguards, including:
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Encryption in transit (HTTPS/TLS)
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Access controls
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(Where applicable) encryption at rest
We retain data only as long as necessary for:
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Providing services
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Legal compliance
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Fraud prevention
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Dispute resolution
For Shopify data, retention is limited to operational and legal needs.
User Rights
You have the right to:
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Access your personal data
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Request deletion
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Correct inaccurate data
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Request data portability
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Restrict processing
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Withdraw consent
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Appeal decisions
Account Deletion
You can delete your account via app settings.
Upon request, we delete your data without unnecessary delay, except where retention is legally required.
Data Erasure Requests
You can request deletion:
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Through in-app settings
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By emailing: hey@polopan.com
We process requests promptly, subject to legal and operational requirements.
Location Data
You may optionally share your location (via GPS or manual input).
This is used for features like “What to Wear Today?” in the Discovery section.
Browser Extension (Chrome / Edge)
Our browser extension may capture images locally for product search.
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Images are processed locally
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No images or tracking data are stored on our servers
Complaints & International Transfers
You may file complaints if you believe your data is mishandled.
Your data may be processed outside your country under lawful transfer mechanisms.
Contact Information
For questions or requests:
Email: s@polopan.com
Company Details
Rofoso Consumer Private Limited
CIN: U47912GJ2024PTC152776
Registered Address:
205, Samruddhi Complex, Gotri Road,
Vadodara – 390021, Gujarat, India