Product Sorting and Seller Settlement Policy
Version 1.2
This policy outlines the Product Sorting Parameters for Search Results and the Seller Settlement Policy for PoloPan. PoloPan follows fair and straightforward criteria for sorting search results displayed to buyers. Sellers must meet these specific criteria to ensure their product listings remain visible on the PoloPan Buyer App.
Product Sorting Criteria
PoloPan employs a multi-factor sorting system to enhance customer experience. Products that closely match the search query or category are given priority to ensure customers find items quickly. Additionally, PoloPan accounts for the proximity of sellers to customers to prioritize faster delivery. The weightage of these factors depends on the product category:
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Non-F&B Categories: Search term relevance is given priority over distance.
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F&B Category: Distance from the buyer is given priority over search relevance.
Catalog and Quality Standards
PoloPan adheres strictly to ONDC protocol specifications. Any products failing to meet these specifications will be rejected. Requirements include:
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Required Fields: All mandatory fields defined by the current ONDC protocol must be completed.
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Taxonomy: Products must have valid level 1 and level 2 categories as per the ONDC protocol taxonomy.
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Image Quality: Listings must include one or more descriptive images with a minimum resolution of 300px x 300px. Placeholder images or seller logos are not permitted.
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Statutory Compliance: Products must be defined under the appropriate statutory groups (packaged commodities or prepackaged food) and include mandatory fields to comply with legal metrology and other applicable laws.
Visibility and Seller Performance
Seller visibility is directly impacted by performance metrics. Sellers with an SLA (Service Level Agreement) violation rate exceeding 10% of orders, or those with a customer complaint rate of more than 10% of total orders, may be unpublished from the platform. PoloPan may also display sponsored products or sellers within search results; however, these will be clearly differentiated from organic results.
Seller Network and Multi-Platform Listing
In instances where a brand or seller is onboarded on both PoloPan and another Seller Network Partner, PoloPan reserves the right to display its own seller’s catalog. If a brand meets all requirements but is not displayed as expected, sellers should contact reachus@mystore.in with relevant details for review.
Settlement Terms and Deductions
Money will be settled to Seller Network Participants net of Buyer Finder Fees, applicable taxes, promotions, and returns. Settlement is processed on a T+7 basis, where “T” represents the date of Order Return Expiry.
The settlement window follows a weekly cycle, with payments made every Friday:
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If T falls on a Monday, Tuesday, Wednesday, or Thursday, the settlement day shall be the next upcoming Friday.
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If T falls on a Friday, the settlement day shall be the following Friday.
Reconciliation and Queries
Seller Network Participants are responsible for validating the reconciliation (recon) file. Any issues or queries regarding settlements must be raised within a maximum of 7 days from the date the recon file and updated payment details are provided.